Lunch and Learning

Had a little jam session today, we did, over lunch.  Why are these always over lunch?  No one shows up. Ohhhh...

The questions were hot and heavy, and followed a common theme:

1. how do we decide when we need more staff?
2. how do we know we already have enough staff?
3. are we not so understaffed that we're being unsafe?
4. what do we do with the lost tasks that no one has time to work, but are too important to just drop?
5. how do we properly record the things that aren't going to get done, ever?
6. if our only metrics are how well we accomplish this one requested task, how can we prioritize anything else?

You get the idea.  

1. Their only metric is whether the customers complain
2. We don't have enough staff to be safe
3. Stuff's not getting done
4. Stuff's never getting done
5. Everyone's looking for work
6. The brass needs to be okay with that

I don't know they'll even understand.

Even odd I go to a new job, the unemployment line or the asylum.